Referrals and Affiliates app for Shopify - Knowledgebase
Back to ShopjarInstall the app
  • Getting Started with Shopjar
    • Install Shopjar
    • Enable Extension in Theme
  • Referral Program
    • Creating a Referral Program
    • Edit/Update Program
    • CONFIGURE A REFERRAL PROGRAM
      • Customize Rewards
    • BRANDING AND POPUPS
      • Reward Claim Pop-up
      • Referral Landing Page
      • Thank you page widget with extension.
      • Referral Widget
    • EMAIL AUTOMATION FOR REFERRAL
      • Email Customization
    • TRACKING REFERRALS
      • Sales
      • Referrer Rewards
      • Friend Rewards
      • Referral Invites
      • Discount Report
    • SETTINGS
      • Social Shareable option
      • Available Shortcodes
      • Reward Approval
      • Who can become a member of the Referral Program
      • Referral link destination
  • AFFILIATE PROGRAM
    • Creating an Affiliate Program
    • Edit/Update Affiliate Program
    • CONFIGURE AN AFFILIATE PROGRAM
      • Customise Commission
    • AFFILIATE SIGN-UP FORM
    • EMAIL AUTOMATION FOR AFFILIATE PROGRAM
      • Email Customization
    • TRACKING AFFILIATES
      • Sales
      • Commission Earnings
      • Payout to Affiliates
      • Payment Methods
    • SETTINGS
      • Social Share Options
      • Available Shortcodes
      • Reward Approval
      • Converting Affiliate Commission to Coupons
      • Embedded Pages
      • Revoke Commission
      • Affiliate link destination
    • REFERRAL & AFFILIATE SETTINGS
      • Manage Programs
      • Translations
      • Referrer / Affiliate Dashboard
      • Cookie Validity
      • Allow Guest Login via Email OTP
      • Calculate Reward or Commission from
  • INTEGRATION
    • Klaviyo Integration
  • FAQ
    • How the Shopjar referral program works:
    • How to add a logo to the email template
    • How to change the color of the SVG Element in MY account Page
    • How do I change the name of the referral landing page in my store?
    • How to import customers in the member's section
    • How the Affiliate Program in Shopjar works
    • How to bind the coupon code to the affiliate in the member's section
    • How to connect the Customized coupon code to the affiliate?
    • How to Change the "From" Email Address in Shopjar
    • Can customers use multiple coupon codes in a single purchase?
    • How to delete members in my Shopjar app
    • How to Approve Store Access for Shopjar
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  1. FAQ

How to Change the "From" Email Address in Shopjar

Update the "From" email address in Referral Candy to ensure branded and professional communication with your customers.

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Last updated 2 months ago

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Steps to Set Up a Sending Domain in ShopJar

Access Email Settings

Log in to your Shopify dashboard > Apps > Referral Program: Shopjar > Navigate to Settings > Email Domains

Add Your Sending Domain

Enter your domain (e.g.,send.example.com).

Do not use the same sending domain that you use on other platforms.

Update DNS Records

  • ShopJar will provide a TXT record.

  • Add this TXT record to your domain’s DNS settings via your domain provider (e.g., GoDaddy, Cloudflare).

Verify DNS Changes

  • Return to ShopJar and click Check DNS Settings.

  • It may take a few hours for DNS changes to propagate.

Need assistance with verification? Schedule a call with our support team or contact us at .

support@shopjar.freshdesk.com