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Commission rules

Create rules under Affiliate → Program → Commission → Create commission. Each rule has a Title, Status (Active / Draft), and a commission type:
  • Percentage commission — e.g. 10% of the affiliate sale
  • Fixed commission — e.g. $5 for each affiliate sale
Conditions (optional) let you build tiers and special cases, with Match All / Match Any logic:
  • Number of referrals · Referral sales amount by the affiliate
  • On every X sales (e.g. a bonus on every 10th sale) · On every X sale revenue (e.g. every $1,000 of revenue)
  • Usage Limit for an Affiliate
  • Referred-customer conditions: order value, total spent, selected products/variants, email domain
Include / Exclude members limits a rule to specific affiliates — the mechanism behind VIP rates. Active dates schedule a rule, and Manage priority decides which rule wins when several match.
Build a ladder with member targeting: a base 10% rule for everyone, plus a 15% rule that includes only your proven top performers. Affiliates have a reason to push for the next tier.

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The commission ledger

Affiliate → Sales & Commissions → Commissions lists every earned commission with its status: Select rows for bulk Approve, Cancel, or Fraud actions. Approval mode (Affiliate → Settings → Reward Approval): Auto, Manual, or Auto approve after delay (1–80 days).

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Auto-revoke on refunds

Under Affiliate → Settings → Revoke Commission, pick which order statuses count as unsuccessful — Canceled, Refunded, Partially Refunded, Voided — and choose Yes, cancel immediately to revoke the commission automatically when an affiliate-attributed order turns into one of them.
Pair auto-revoke with Auto approve after delay set past your return window. Together they make refund abuse structurally impossible instead of something you police manually.

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Use cases & examples

One Percentage commission rule at 10, auto-approval with a 30-day delay, auto-revoke on refunds. A complete, safe program in three settings.
Add a Fixed commission rule of 50 with condition On every X sales → 10. It stacks motivation on top of the base rate.
A 20% rule with condition on selected products and Active dates covering launch month, priority above the base rule.

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Troubleshooting

Attribution needs the customer to arrive via the affiliate link or use their coupon. Check the Sales report; if the order used neither, no commission is created. Also check the rule’s conditions and Include/Exclude member targeting.
Your approval mode is Manual — approve it in the ledger, or switch to Auto approve after delay.
Check Revoke Commission includes the Refunded status and is set to Yes, cancel immediately — and note revocation can’t claw back money already paid out; the delay-based approval prevents that case.

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